We ship within Australia only. At present we are able to ship, if this situation changes due to COVID-19 we will update our website and social media to advise of this situation.
Flat rate shipping of $10.95 applies to all orders of items. These items will be shipped regular Parcel Post via Australia Post, Sendle or other courier services that we deem suitable.
Whilst we aim to ship as quickly as possible, please allow up to two (2) business days for us to dispatch your order. Please contact us if a timeframe for delivery is important.
Due to COVID-19 Australia Post, Sendle and courier services are experiencing delays. Please refer to the Australia Post or relevant courier website for your area if time for delivery is a factor (our postcode is 7140).
In the case of any item ordered online not being available for shipment we will notify you with a timeframe or alternative options. If these are unacceptable to you a refund will be given.
We can arrange Express Shipping and this will incur an additional fee. Please contact us to arrange a quote. Please note that we are not situated in the next day delivery network of Australia Post, so please allow 2 – 3 business days for delivery. Please refer to the Australia Post website for your area for a delivery timeframe (our postcode is 7140).
During this period of COVID-19 all deliveries will be as per the policies of Australia Post or courier service used to minimize contact and the requirements for signature on delivery.
We cannot be held responsible for loss, delay or damage by Australia Post or courier. Once items have been shipped, they become the property and responsibility of the purchaser. If an order arrives damaged, or is misplaced, it is the purchaser’s responsibility to liaise with Australia Post or courier. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim. Please advise us immediately of any damage in transit together with photographic evidence.
Once shipped a tracking number will be issued to the email address provided which will enable you to track the progress of your order. Please enter your shipping address correctly as once it has been received, and your order dispatched we cannot alter the address, and you will be charged the standard applicable postage rate to resend.
We aim to provide quality items that are carefully packed for shipping. We unfortunately cannot give refunds or credits for online purchases except in the case of defective or incorrectly described items or an incorrect shipment.
We will arrange replacement, exchange or refund for any items that are supplied in a faulty condition, incorrectly described or incorrectly supplied. Please contact us by our email address detailing any issue as soon as possible. We may require proof of purchase. We reserve the right to refuse a return on any product that does not deem itself faulty or damaged.
We aim for our customers to be satisfied with their purchases. We may be able to offer a return for exchange or store credit. Requests for exchange or store credit must be made within 7 days of purchase or receipt of the item. They must be accompanied by proof of purchase and need to be made in person, by email or telephone. The item must be returned in as-new condition along with all product packaging, labels and tags and the item must be unused, unworn and unaltered condition. Any postage costs on exchange of items is to be at the cost of the customer. The item is to be returned by a trackable service and returned to our address.
We only store information needed to conduct business with you. We may use this information to contact you about your order, for example failed credit card transactions, incomplete order information or stock availability.
We will never sell or provide access to your details to third parties other than as part of processing your order. For example, we may disclose your details to our payment gateway providers, Australia Post or courier companies in order to send your orders to you.
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