Shipping policy

  • We ship within Australia only. 
  • Flat rate shipping of $14.95 applies to all orders of items. These items will be shipped regular Parcel Post via Australia Post, Sendle or other courier services that we deem suitable.
  • Whilst we aim to ship as quickly as possible, please allow up to five (5) business days for us to dispatch your order. Please contact us if a timeframe for delivery is important.
  • Please refer to the Australia Post or relevant courier website for your area if time for delivery is a factor (our postcode is 7140).
  • In the case of any item ordered online not being available for shipment we will notify you with a timeframe or alternative options. If these are unacceptable to you a refund will be given.
  • We can arrange Express Shipping and this will incur an additional fee. Please contact us to arrange a quote. Please note that we are not situated in the next day delivery network of Australia Post, so please allow 2 – 3 business days for delivery. Please refer to the Australia Post website for your area for a delivery timeframe (our postcode is 7140).
  • We cannot be held responsible for loss, delay or damage by Australia Post or courier. Once items have been shipped, they become the property and responsibility of the purchaser. If an order arrives damaged, or is misplaced, it is the purchaser’s responsibility to liaise with Australia Post or courier. No refunds or replacements will be given for products missing or damaged in transit. We will however provide you with all the necessary information to make your claim. Please advise us immediately of any damage in transit together with photographic evidence.
  • Once shipped a tracking number will be issued to the email address provided which will enable you to track the progress of your order. Please enter your shipping address and contact information correctly as once it has been received, and your order dispatched we cannot alter the address, and you will be charged the standard applicable postage rate to resend.